RETURNS & EXCHANGES
You may return/exchange most merchandise within five (5) days of your purchase date (delivery date for online orders), provided the item(s) have not been worn, damaged, soiled, washed and the tags are still affixed. Please note all items will be inspected upon return and the refund/exchange will be granted only if the above mentioned conditions are not applicable.
We do not accept any returns or exchanges on any accessories, including but not limited to, sunglasses, hangbags/purses, hats or jewelry. Should your item(s) arrive damaged or defective, contact us at firstname.lastname@example.org, within three (3) days of receiving so we can assess and rectify the issue.
How Do I Return/Exchange an Item?
You can initiate a claim by sending an email to email@example.com. Be sure to include your order number and the description of item(s) you are trying to return. A Pre-Paid return label will be provided to you for a fee of up to a $6.00 and will be deducted from the return amount. If you do not wish to utilize our return method, you may choose a shipping method/carrier of your choice.
Should you choose to utilize your own shipping method, we highly recommend using a traceable carrier such as, United States Postal Service (USPS), United Parcel Service (UPS) or FedEX. If doing so, we ask that you please retain the parcel tracking/shipping information to ensure the package has been delivered. 626 THE BRAND will not assume responsibility for parcels sent independently by consumer.
**In the event we are unable to fulfill your request for an exchange (size requested unavailable, backorder, or product unavailable), we will contact you via email, and if necessary, issue you a refund for the item(s).
To help keep you informed of the status of your refund, we will send you key emails throughout the process. Once we have received the merchandise, we will send you an email stating that your refund has been initiated, in which no funds have been issued back to you. After the return/exchange has been inspected you will receive another email stating your return has been processed and funds have been reversed back to you. The fund reversal timeline is now in effect.
Fund Reversal Timeline: Please allow up to 14 business days after we have processed your return request for payment to reflect in your account. It typically takes 2-7 business days to process a refund with our merchant services, and can take an additional 2-7 business days for your issuing bank to post the refund to your account.
Your refund will, in most cases, be issued to the same credit card you used for the original purchase. If the original card is not available, a store credit will be issued in the form of a gift card. You will be credited for the cost of the item(s) and applicable taxes, less the pre-paid return fee. Shipping and handling costs are not refundable.