Placing a Custom Order
If you are interested in placing an order for a custom garment, schedule a consultation by clicking here.
Should you have any questions regarding custom orders, feel free to contact us via phone at 240-429-8987 (10am – 8pm EST) or by sending an email to firstname.lastname@example.org.
*Currently we only produce custom orders for female clients. We anticipate accepting customer orders for male clients by the end of 2021.
Payment & Sales Tax
All custom orders require a deposit before production can begin. Deposit amounts will be outlined in your contract at the time of your consultation.
Upon approval of the design, we will send you an invoice, via email, outlining the charges due. Payments are made directly through the invoice and will be debited from your card immediately. Any transaction that is not approved will postpone order production until payment has been received. Please contact your bank or card provider if you have any questions about cancelled orders due to insufficient funds.
626 THE BRAND charges the appropriate state and local sales tax based on the delivery address of your order. Currently, we only collect sales tax from Maryland.
Returns & Exchanges
Since custom orders are tailored to fit a specific client, we do not allow returns or exchanges.
Our focus is to ensure customer satisfaction, so we will, at our discretion, work with you to ensure you are satisfied with your garment. Should additional charges apply, we will notify you prior to engaging in any work to resolve the issue.
Orders cancelled within 24 hours after signing of the contract will be refunded 20% of the deposit amount. Orders cancelled after this period are non-refundable as the deposit is forfeited at 100%.
Shipping & Handling
We ship all packages using the United States Postal Service (USPS). You will receive tracking information via email once it becomes available.
Shipping & Handling Fee
A flat rate fee of $6.00 will be applied to all applicable orders for shipping and handling. Quicker delivery times will result in an additional shipping and handling fee.
Standard Shipping Timeframe
Please allow 5-7 business days for your package to arrive.